Refund policy

 

Returns & Cancellation:

Return Address: 

Bullionaire Jewellery, New Mills Farm, Hillesley, GL12 7RR

Consumer Contracts (Information, Cancellation & Additional Charges) Regulations

Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. This doesn't apply to:

• Goods and services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader.

• Internationally Shipped Orders (specified as items posted outside the United Kingdom).

• Goods made to the customers specification or are clearly personalised. Goods which are liable to deteriorate or expire rapidly.

• Goods that becomes mixed inseparably (according to their nature) with other items after delivery.

To cancel, email customer services on  bullionairejewellery@yahoo.com.  You will be responsible for paying postage costs associated with returns under this policy

You can cancel anytime from placing your order up to the end of a period 14 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).

Please take reasonable care of the goods, as we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.

Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

If you have an Internet order query, please email bullionairejewellery@yahoo.com

 

Introduction

We understand that from time to time you may wish to return a product to us. We have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to all our customers world wide.

This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).

 

Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

• We receive the returned product within 14 days following the date of delivery of the product

• The returned product is unused, in its original packaging, with any labels still attached,

• and otherwise in a condition enabling us to sell the product as new

• You comply with the returns procedure set out below; and

• None of the exclusions set out below apply.

 

You will be responsible for paying postage costs associated with returns under this policy.

 

Exclusions

The following products may not be returned under this policy:
Goods that have been used, worn, washed, modified or damaged in anyway.

 

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges and excluding the costs of returning the product to us).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we received your returned product.

The cost of postage will be deducted from any refunds even during postage offers, unless the item is deemed faulty.

 

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

We will not refund or exchange the product

We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product

If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.